Mobile Detailing - SpecialTouchDetail

GIFT VOUCHER TERMS AND CONDITIONS

1. GENERAL TERMS
This digital gift voucher (“Voucher”) is issued by SpecialTouchDetail LLC (“Issuer”) via email. By accepting, redeeming, or using this Voucher, you agree to be bound by these Terms and Conditions.

2. DELIVERY & PRESENTATION
2.1. Email Delivery: This Voucher is delivered via email to the recipient or purchaser. SpecialTouchDetail LLC is not responsible for email delivery failures, delays, or the recipient not receiving the email.
2.2. Digital Redemption: This Voucher is valid only when presented digitally (forwarded email, screenshot, or digital copy) or by providing the Voucher code at the time of booking.
2.3. Non-Transferable: While you may forward this Voucher to another party, SpecialTouchDetail LLC is not responsible for unauthorized use, sharing, or disputes between the original recipient and any other party.

3. REDEMPTION & USE
3.1. Booking Method: To redeem this Voucher, you must book an appointment online at [Insert Website] or by calling our office at [Insert Phone Number] and provide your Voucher code.
3.2. One-Time Use: Unless otherwise stated, this Voucher is valid for one-time use only. It cannot be combined with other offers, discounts, or promotions.
3.3. Service Only: This Voucher is redeemable only for detailing services provided by SpecialTouchDetail LLC. It cannot be applied to merchandise, additional products, or services outside of detailing.

4. EXPIRATION POLICY
4.1. Dollar-Value Gift Vouchers: Vouchers purchased for a specific monetary value (e.g., “$100 Detailing Credit”) do not expire for five (5) years from the date of email delivery, in compliance with federal and Texas law.
4.2. Service-Specific Vouchers: Vouchers purchased for a specific service (e.g., “One Full Detail Package”) are valid for one (1) year from the date of email delivery.

  • Note: If a Service Voucher is expired, the dollar amount originally paid may still be applied as a credit toward the current price of that service. The bearer is responsible for paying the difference between the original purchase price and the current service price.
    4.3. Promotional/Gift Vouchers: Vouchers issued without payment (e.g., referral bonus, contest winner, promotional giveaway) expire strictly on the expiration date stated in the email.
    4.4. Expiration Notification: It is the customer’s responsibility to track the expiration date. SpecialTouchDetail LLC is not responsible for notifying you of upcoming expiration.

5. REFUNDS & CASH VALUE
5.1. Non-Refundable: This Voucher is non-refundable and cannot be exchanged for cash, check, or credit, except where required by law.
5.2. Texas Cash Refund Requirement: In accordance with Texas Business & Commerce Code, if the remaining balance on a monetary Voucher is less than $2.50, the bearer may request a cash refund for the remaining amount by contacting our office. For balances of $2.50 or more, no cash refunds will be issued.
5.3. Lost/Deleted Email: If you delete or lose the email containing this Voucher, SpecialTouchDetail LLC is not responsible for replacement or reissuance. We recommend saving this email or taking a screenshot for your records.
5.4. Account Recovery: If you need to recover a Voucher code, contact us at [Insert Email/Phone]. We may be able to assist, but this is not guaranteed.

6. LARGE VEHICLE SURCHARGES & RESTRICTIONS
6.1. The value of this Voucher covers standard-sized vehicles only. Additional charges or service restrictions apply to the following:

  • Large SUVs: Vehicles over 225 inches in overall length (including but not limited to Ford Excursion, Chevy Suburban, GMC Yukon XL, Cadillac Escalade ESV, Jeep Grand Wagoneer L).

  • Large Pickup Trucks: Pickup trucks over 244 inches in overall length (including but not limited to Ford F-150 with 6.5′ bed, F-250/350/450, Ram 2500/3500, Chevy/GMC 2500/3500 HD).

  • Commercial/Specialty Vehicles: Fleet vehicles, limousines, RVs, buses, or non-standard modifications.
    6.2. Condition Surcharges: Additional fees may apply for vehicles with excessive pet hair, biological waste, mold, heavy stains, or severe mud/dirt accumulation.
    6.3. Payment: Any applicable surcharges must be paid separately at the time of service. SpecialTouchDetail LLC reserves the right to refuse service if a vehicle exceeds our equipment capacity or safety standards.

7. CANCELLATION POLICY
7.1. Appointments booked using this Voucher are subject to our standard cancellation policy.
7.2. Failure to provide at least [24 or 48] hours’ notice for cancellation or rescheduling may result in a cancellation fee being deducted from the Voucher balance or the forfeiture of a promotional voucher.

8. LIABILITY & ACCURACY
8.1. Recipient Verification: SpecialTouchDetail LLC will validate the Voucher code at the time of booking. If your Voucher is invalid, expired, or has already been redeemed, we will contact you to discuss options.
8.2. No Liability for Third-Party Use: If someone other than the intended recipient uses your Voucher, SpecialTouchDetail LLC is not responsible for disputes or unauthorized redemption.
8.3. Subject to Availability: Voucher redemption is subject to service availability and booking schedules. We recommend booking as soon as possible to secure your preferred appointment date and time.

9. SERVICE AREA & TRAVEL
Services are available only within our standard service area [Insert Cities/Radius]. Travel fees may apply for locations outside this area. Please confirm coverage with our office before booking.

10. MODIFICATIONS & POLICY CHANGES
SpecialTouchDetail LLC reserves the right to modify these Terms and Conditions at any time. Continued use of Vouchers is deemed acceptance of any updated terms.

11. CONTACT INFORMATION

SpecialTouchDetail LLC
Phone: 682-297-7697
Email: info@specialtouchdetail.com